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Franchised Front Desk Agent

Company: Marriott
Location: East Lansing
Posted on: May 28, 2023

Job Description:

Job Number 23090864
Job Category Rooms & Guest Services Operations
Location TownePlace Suites East Lansing, 2855 Hannah Boulevard, East Lansing, Michigan, United States
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, North Mich Hospitality Management LLC. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.
Job Summary
At the TownePlace Suites by Marriott in East Lansing, we pride ourselves on being an award-winning hotel filled with a team that has fun together! Our company culture has helped us become a Marriott award-winning Silver hotel! What sets us apart from other hotels in the area? With competitive wages, we also provide benefits, incentives, part-time and full-time PTO, performance-based pay raises, and opportunities for growth. We are looking for talented individuals who have a genuine passion for people and the hospitality industry. We value our employee's desires and want them to succeed. Each member of our team is crucial to delivering above and beyond service and creating memorable moments for our guests.
The TownePlace Suites East Lansing, professionally managed by North Michigan Hospitality Management (NMHM), is currently seeking a part-time Front Desk Associate to join our team! Shifts available offer hours between both 7am-3pm and 3-11pm. Weekends and some holidays are required.
The Front Desk Associate is responsible for:

  • Performing guest registrations (check ins & check outs), room assignments, and special requests

  • Understanding of daily hotel operations, policies, procedures, and internal rules

  • Knowledge of Brand's operating systems and Brand's customer loyalty programs

  • Familiar with guest rooms, locations, amenities, features, and all other services offered

  • Ensure proper credit when checking out guest(s) and handle late charges accordingly

  • Knowledge of cash handling and bank procedures to check out all guest(s)

  • Answer phones, handle mail, and take messages

  • Assist guests with problems and questions; ensure all guest problems are resolved

  • Knowledge about the city, local area, and attractions *Utilize spare time for cleaning (i.e. front desk, back office, common areas

  • Know all emergency procedures and the proper action to take

  • Resumes may be emailed or applications may be completed in person at 2855 Hannah Boulevard in East Lansing, MI.

    Job Requirements

    • Our team prides itself upon offering memorable customer experiences. Customer interactions and a service mindset are required. The ideal candidate will be self-motivated. Solid communication with fellow team members and management is necessary.

    • Weekends and some holidays are required.

    • Previous experience is preferred, but not required.

      This company is an equal opportunity employer.

Keywords: Marriott, East Lansing , Franchised Front Desk Agent, Sales , East Lansing, Michigan

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