Franchised Front Desk Agent
Company: Marriott
Location: East Lansing
Posted on: May 28, 2023
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Job Description:
Job Number 23090864
Job Category Rooms & Guest Services Operations
Location TownePlace Suites East Lansing, 2855 Hannah Boulevard,
East Lansing, Michigan, United States
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an
independent franchisee, North Mich Hospitality Management LLC. The
franchisee controls all aspects of the hotel's employment policies
and practices, including the selection and hiring process. If you
accept a position at this hotel you will be employed by a
franchisee and not by Marriott International.
Job Summary
At the TownePlace Suites by Marriott in East Lansing, we pride
ourselves on being an award-winning hotel filled with a team that
has fun together! Our company culture has helped us become a
Marriott award-winning Silver hotel! What sets us apart from other
hotels in the area? With competitive wages, we also provide
benefits, incentives, part-time and full-time PTO,
performance-based pay raises, and opportunities for growth. We are
looking for talented individuals who have a genuine passion for
people and the hospitality industry. We value our employee's
desires and want them to succeed. Each member of our team is
crucial to delivering above and beyond service and creating
memorable moments for our guests.
The TownePlace Suites East Lansing, professionally managed by North
Michigan Hospitality Management (NMHM), is currently seeking a
part-time Front Desk Associate to join our team! Shifts available
offer hours between both 7am-3pm and 3-11pm. Weekends and some
holidays are required.
The Front Desk Associate is responsible for:
Performing guest registrations (check ins & check outs), room
assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and
internal rules
Knowledge of Brand's operating systems and Brand's customer loyalty
programs
Familiar with guest rooms, locations, amenities, features, and all
other services offered
Ensure proper credit when checking out guest(s) and handle late
charges accordingly
Knowledge of cash handling and bank procedures to check out all
guest(s)
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest
problems are resolved
Knowledge about the city, local area, and attractions *Utilize
spare time for cleaning (i.e. front desk, back office, common
areas
Know all emergency procedures and the proper action to take
Resumes may be emailed or applications may be completed in person
at 2855 Hannah Boulevard in East Lansing, MI.
Job Requirements
Our team prides itself upon offering memorable customer
experiences. Customer interactions and a service mindset are
required. The ideal candidate will be self-motivated. Solid
communication with fellow team members and management is
necessary.
Weekends and some holidays are required.
Previous experience is preferred, but not required.
This company is an equal opportunity employer.
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Keywords: Marriott, East Lansing , Franchised Front Desk Agent, Sales , East Lansing, Michigan
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