IT Service Desk Analyst / Information Technology Professional

Company: Michigan State University
Location: East Lansing
Posted on: March 17, 2023

Job Description:

Job postings IT Service Desk Analyst / Information Technology Professional Back to search results Apply now Job no: 849014 Work type: Support Staff Pay Grade:11 Major Administrative Unit / College:Information Technology Services Department:Msu It Client Experience 40000843 Sub Area:AP- Professionals Salary:Salary Commensurate with Experience Location: East Lansing Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly Working/Functional Title IT Service Desk Analyst Position Summary The MSU IT Service Desk provides technical support to the MSU community via phone, email and chat support. Hours of operation are from 7:00 a.m. to midnight everyday the University is open. Reporting to the MSU IT Service Desk Manager, the IT Service Desk Analyst provides first-level contact and resolution for a wide range of technical topics for students, faculty, and staff. Although the Service Desk is located in and primarily serves MSU's main campus in East Lansing, MI, University partners and colleagues from all over the world rely on the IT Service Desk Analysts to quickly and accurately resolve or route requests, problems and incidents. Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state's capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance. MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement. Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background. Unit Specific Education/Experience/Skills Knowledge equivalent to that which would normally be acquired by completing a 2 year degree; one to three years of related and progressively more responsible or expansive in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. Desired Qualifications ITIL v3/v4 Foundations certification; HDI Support Center Analyst certification; demonstrated ability to effectively communicate with all levels of technology users and leadership; strong writing and verbal communication skills; high level of customer relationship skills; attention to detail; ability to contribute to a high performing team environment. Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Required Application Materials Resume and Cover Letter Special Instructions Three professional references knowledgeable of your work. Work Hours STANDARD 8-5 Website https://tech.msu.edu Remote Work Statement MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon. Bidding eligibility ends on 3/14/2023 at 11:55 PM Advertised: Mar 8, 2023 Eastern Standard Time

Keywords: Michigan State University, East Lansing , IT Service Desk Analyst / Information Technology Professional, Professions , East Lansing, Michigan