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Senior Business Analyst

Company: Vaco Technology
Location: East Lansing
Posted on: June 16, 2022

Job Description:

Business Analysts provide business and technical expertise to our customers, including analysis, product and service implementation, training and support. BAs shape and improve the experience of key clients. They work cross-functionally with Customer Support, Account Management, Professional Services and Product Management to help guide the client and contribute to the future growth of the team.
A business analyst works directly with clients, which means they need to be a proactive self-starter, able to multi-task in a fast-paced environment, and service-focused to help nurture the client experience.
Our BA IIs develop a specialization within a specific expertise. They are capable of working independently and in a team. They are accountable and responsible for the completion of part of a project, are a mentor, and can lead a team.
Core Responsibilities:
Essential job functions included but are not limited to the following:
* Works with the customer and team to provide business alternatives and recommends solutions before, during, and after the implementation process.
* Identifies, evaluates, and documents customer business requirements and identifies technical needs
* Uses a variety of techniques and tools to test, verify and support client implementation projects, varying in scope and complexity
* Develops and delivers customer training for support User Acceptance Testing (UAT)
* Collaborates with internal team to identify the best approach to implement customer requirements utilizing our product suite
* Works with customers to create business use cases and test plans for execution
* Analyzes configuration and workflow issues and documents their resolutions
* Documents customer business process workflows
* Engages in larger and more complex projects and initiatives
* Works independently to provide business alternatives and recommend solutions that may be long-term and strategic in nature
* Applies a more focused set of techniques with greater levels of expertise to resolve more complex business problems
* Works cross-functionally with teams in India and the U.S.

Core Qualifications:
* Bachelor's degree preferred or commensurate experience.
* Minimum 3 years of work experience as a business analyst in a technical, customer focused environment
* Strong written and verbal communication skills
* Advanced organizational skills with a project management mindset
* Strong problem-solving and analytical skills
* Excellent verbal and written communication skills
* Technically savvy
* Relevant certifications preferred
* Insurance industry experience preferred

Keywords: Vaco Technology, East Lansing , Senior Business Analyst, Professions , East Lansing, Michigan

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