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Business Intelligence Analyst

Company: MSU Federal Credit Union
Location: East Lansing
Posted on: June 14, 2022

Job Description:

Position SummaryThis position works as part of the Business Intelligence (BI) Team that supports the Credit Union to utilize data for enhanced member service and decision making. The BI Analyst utilizes data visualization technology and innovation to assist business units with requests for data in the form of reports, dashboards, and other data solutions in order to support their business processes and initiatives. With increased experience and progression in knowledge and skill levels, BI Analysts deliver strategic insights across departments at the Credit Union. In addition, this role transforms data into information and knowledge that enables key business processes while presenting insights to all levels of management. BI Analysts solve highly complex problems, taking a broad perspective to identify solutions that benefits Credit Union members across the BI analytics ecosystem. Must have an eye for accuracy and desire to provide solutions to improve and maintain the quality of data. The ideal candidate who wishes to grow in the position will have or be willing to develop an in-depth understanding of the Credit Union business with an interest in going beyond what is asked, proactively recommending insights, and turning that knowledge into a story to benefit members and enable better decision making.Work Location:This position is a hybrid role with a combination of working both onsite at the Headquarters 1 building in East Lansing and remotely. A schedule of expected onsite and remote workdays will be discussed during the interview process.Essential Duties and ResponsibilitiesBusiness Intelligence Analyst I:* Uses data to identify trends, patterns, risks and opportunities that may impact the Credit Union. This includes analyzing and benchmarking Credit Union data with industry trends. Communicates findings to the appropriate business partner with recommendations.* Provides clear, insightful data analysis that tells a story and helps leaders make better decisions, using a variety of communication methods (BI tools, Data Visualizations, PowerPoint, etc.).* Performs data analysis such as qualitative and quantitative statistics, trend analysis and correlation of variables to effectively interpret data for business processes and decision making.* Creates business intelligence dashboards with typography, data visualizations and a focus on end-user experience that clearly outlines KPIs with visual graphics.* Develops and presents standard reports and dashboards that include descriptive statistics, data visualizations, and text extracts that support strategic decision making and business processes to benefit members of the Credit Union.* Analyzes how BI and data solutions can be applied to enhance member service, reduce cost, increase revenue, improve efficiency, and provide higher quality data and reporting across the Credit Union.* Develops complex queries using SQL and BI data visualization application.* Applies appropriate methodologies for collecting, analyzing and presenting data and information by making use of BI reporting tools (e.g. SQL Server, Power BI, etc.)* Identify strategic analytical solutions through research and analysis of data and business processes.* Communicates and collaborates with business partners and leaders regarding areas of opportunity to leverage data and analytic solutions to enable data driven decision-making.* Researches, analyzes and recommends Credit Union data and analytics best practices. This includes staying current with how the Credit Union can leverage new BI and data warehouse technology.* Monitors data quality and works with IT and business partners on processes to improve quality of data.* Assists with development of data quality processes, defining data elements, and other data governance solutions.* Assists in the development of data training programs throughout the organization. Provides documentation, topics, and support for complex questions.* Utilizes a system-level, team-oriented mindset with an eye on the enterprise* Works with various database technologies (SQL Server, MySQL, and Oracle).* Integrates data sources from multiple systems to provide seamless data analysis.* Maintains and enhances data integrity of all information through the Enterprise Data Warehouse, using an understanding of database relationships and interconnections among data sources.* Partners with BI team members, IT, database and server administrators to improve performance of queries and dashboards.* Responsible for investigating and resolving day-to-day data visualization and reporting issues.* Develops test scenarios for BI data visualizations and enterprise data warehouse processes.* Leads small size complexity enhancements and projects.* Assists with project implementation plans using agile methodologies which highlight milestones, deliverables, best practices, and benefits to Credit Union members.* Monitors and evaluates BI and analytics technology trends and how the Credit Union can best leverage these for enhanced member service.* Remains current on new developments in BI by engaging in educational and networking opportunitites within the field.* Performs other duties and assist other employees, as assigned.Business Intelligence Analyst II:* All of Business Intelligence Analyst I duties and responsibilities.* Innovatively and proactively presents ideas on how to leverage data to key stakeholders.* Works with business partners and information technology teams to strategize long-term data platform architecture.* Designs and develops dimensional data model (star, snowflake), ETL/ELT frameworks and processing, meta-data management, operational data integration, master data management and data quality, data auditing and profiling, and business intelligence solutions.* Completes complex tickets that involve multiple data sources, applications, and outputs.* Assists with vendor relations including escalating issues to vendors.* Leads medium size complexity enhancements and projects with a focus on advanced analytical requirements.* Contributes knowledge of Credit Union, BI and data analytics to training programs, support processes, and operating procedures.* Shares best practices and knowledge through written documentation, presentations, and informal meetings with other team members and departments.* Prepares project implementation plans using agile methodologies which highlight milestones, deliverables, best practices, and benefits to Credit Union members.Senior Business Intelligence Analyst:* All of the Business Intelligence Analyst II duties and responsibilities.* Coaches and mentors other BI and IT team members on analytics best practices.* Completes complex requests that involve multiple data sources, applications, and outputs.* Leads all size complexity (small, medium, large) enhancements and projects with a focus on advanced analytical requirements. This includes significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact.* Creates and delivers relevant data analytics training materials for the Credit Union.* Supports the Credit Union strategic direction and initiatives with data while helping others understand the purpose of decisions and direction.* Creates and updates department procedures and CU Info resources.* Participates in the promoting and implementing of creative and innovative ideas for the BI team and Credit Union.* Identifies training opportunities and works with management to implement.Knowledge, Skills, and AbilitiesBusiness Intelligence Analyst I:* Minimum of a Bachelor's degree or equivalent experience in computer science, information technology, business analytics, or related analytic field (math, statistics, etc.) or equivalent combination of work experience and education.* Demonstrates aptitude/willingness to learn:* Discovering and presenting actionable data insights* data analysis of Credit Union data* data visualization tools* how to query data* structure and content of Credit Union data and databases* how to improve processes using data* Develop and troubleshoot SQL statements including stored procedures* Familiar with programming languages such as R and Python.* Ability to work with business partners and vendors on data specifications. This includes interpreting data specification documents, working with IT on file transfers, and delivering automated data solutions.* Self-motivated with the ability to prioritize, manage multiple projects concurrently, and meet deadlines.* Flexible and adaptable to changing priorities and deadlines.* Highly effective time and project management skills, including ability to coordinate development, testing and implementation.* Ability to complete tasks with accuracy and in a timely manner.* Excellent verbal and written communications skills. Must be able to communicate effectively and confidently with users, team members, departments and all personnel across the Credit Union.* Ability to work independently and in a team environment.* Strong problem solving, analytical, logical reasoning, customer service and training skills.* Passion for improving systems and processes and desire for real responsibility.* Passion for learning and teaching others.Business Intelligence Analyst II:* All of BI Analyst I knowledge, skills, and abilities.* Strong data presentation skills that tell a clear story.* Experience with business intelligence tools such as Microsoft Power BI, Tableau, TIBCO Spotfire, Thoughtspot, Alteryx, etc.* Strong experience developing enterprise level structured reports and dashboards. This includes utilizing data solutions that are multi-purposed and utilize common data models.* Strong SQL development experience including development of stored procedures.* Experience with database technologies such as Microsoft SQL Server, MySQL, Oracle, and other relational databases.* Proficiency with Data Warehouse methodology and best practices* Proficiency of data modeling concepts such as facts, dimensions, star and snowflake schemas.* Strong expertise of data quality principles such as data governance, data auditing and data profiling.* Proficiency with data quality best practices and how to implement data quality improvements across the organization.Senior Business Intelligence Analyst:* All of BI Analyst II knowledge, skills, and abilities.* Advanced skill interpreting, extrapolating and interpolating data for statistical research and modeling. This includes interpreting and synthesizing large amounts of information.* Significant experience in problem resolution including determining root cause, scope and scale of issues.* Significant experience in market/consumer research, project management, and analysis in support of strategic planning initiatives.* Demonstrates advanced ability to communicate complex data scenarios in an easy to understand manner for all levels of the organization.* Advanced expertise in independently identifying and implementing solutions that improve data quality and organizational knowledge of data.* Experience participating in enterprise analytics projects and large-scale use cases.* Advanced SQL and BI tool skills. Including development of SQL stored procedures* Expert knowledge of BI and analytics best practices and implementation across an organization.* Pursuing or completed a leadership training or certification OR Leadership skills to provide help to other staff in the absence of management.Physical Demands and Work Environment* Required to sit, stand, walk; talk and hear; and ability to touch and interact with office equipment* Ability to lift up to 50 pounds* Normal office environment where there is minimal discomfort due to temperature, dust, noise and other factors* Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure Associated topics: business advisory, business analysis, business intelligence, business systems analyst, information technology consultant, market, marketing, sales, senior consultant, support analyst

Keywords: MSU Federal Credit Union, East Lansing , Business Intelligence Analyst, Professions , East Lansing, Michigan

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