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Customer Service Representative

Company: The Meridian Company
Location: East Lansing
Posted on: May 14, 2022

Job Description:

Job DescriptionThe Meridian Company is seeking to hire a full-time Customer Service Representative to join our East Lansing, MI office team. Do you enjoy providing superior service over the phone? Are you looking for an opportunity to work in a fun and rewarding office environment? If so, look no further!Our Customer Service Representatives earn a competitive wage and are paid weekly! You would also be eligible for our excellent benefits which include health, dental, optical, life insurance, a 401(k) plan with company match, up to 3 weeks of paid time off, paid personal leave days and paid holidays. If this sounds like the right fit for you, apply today!ABOUT THE MERIDIAN COMPANYThe Meridian Company is a family-owned, local business. We offer expert plumbing, HVAC, electrical, and kitchen/bath remodeling services. We take pride and demonstrate technical excellence in everything we do.When you join The Meridian Company, you become more than an employee - you become part of a team! Our employee retention and longevity speak to that fact. We value our team members and show it through competitive wages, excellent benefits, and a work environment that people want to be a part of.POSITION SUMMARY: Office is open from 7:00am until 5:30pm and hours vary between staff to cover phones during this time. Answer and direct incoming phone calls to the correct department. As part of answering the phones the CSR will communicate with customers to determine their needs and schedule service calls. The CSR also works closely with the Dispatch Service Representative (DSR) to ensure we route the field staff to service calls to tend to customer's needs.ESSENTIAL FUNCTIONS:

  • Answer incoming calls.
  • Utilizing company software to schedule service calls.
  • Gather all pertinent information about customer needs and enter detailed notes into company software.
  • Ensure all address and contact information is correct and entered into company software.
  • Process daily paperwork.
  • Assist/cover DSR in dispatching.
  • Perform outbound calling and outbound mailings.
  • Schedule annual maintenance visits.
  • Contact customers to renew partner protection plans.
  • Work with customers to schedule proposed work.
  • Perform happy calls to customers after service visit.
  • Attend meetings as necessary.
  • Keep detailed notes in system on all pertinent information pertaining to customer contact and work proposed/performed.
  • Follow up with customers on payments not made at time of service.
  • Performs other duties as assigned.SKILLS AND ABILITIES:
    • Ability to communicate effectively both verbally and in writing.
    • A professional and courteous telephone manner.
    • Ability to handle multiple lined phone system for a number of staff members.
    • Must be dependable and punctual in attendance.
    • Patience and ability to handle the urgency of each task, and work (at times) in a high stress position.
    • Must have the ability to handle multiple tasks in a timely and efficient manner.
    • Able to work in Microsoft Excel, Word and Outlook.
    • Ability to learn plumbing, HVAC and electrical terminology.EDUCATION AND EXPERIENCE:
      • High school diploma or equivalent
      • 2 years' customer service experience
      • Relevant carpentry skillsPHYSICAL REQUIREMENTS:
        • Physical ability to lift up to 40 lbs.
        • Ability to pass a background check and drug test
        • Office setting with prolonged periods of sitting.Familiarity with standard concepts of plumbing and HVAC would be helpful. Are you friendly and able to empathize with others? Do you enjoy talking on the phone and understand good phone etiquette? Can you effectively handle a multiple-lined phone system? Are you patient and able to excel in a fast-paced environment? Do you handle tasks with a sense of urgency? Are you detail-oriented and able to multitask? If so, complete our initial 3-minute, mobile-friendly application today!Location: 48823

Keywords: The Meridian Company, East Lansing , Customer Service Representative, Professions , East Lansing, Michigan

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