Enterprise Operations Analyst
Company: Michigan Health Information Network Shared Service
Location: East Lansing
Posted on: February 18, 2021
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Job Description:
Position PurposeThe Enterprise Operations Analyst coordinates
and analyzes operational performance and quality delivery across
the organization by supporting definition, maintenance,
measurement, and adherence to MiHIN enterprise work processes. This
position performs regular reporting, monitoring, follow up and
coordination of the status of all tickets from internal and
external stakeholders to ensure timely responsiveness to break/fix
and other requests for service within Service Level Agreements and
target fulfillment times. The Enterprise Operations Analyst seeks
out opportunities to optimize workflows, processes, and tools to
continuously improve the delivery of MiHIN Shared Services.This is
a full-time position where days and hours can vary Monday through
Friday, 8:00AM to 8:00PM.Duties And ResponsibilitiesPrimary job
duties and responsibilities:Under the mentoring of the Enterprise
Operations Specialist, this position provides support to:*
Coordinate and facilitate cross-functional internal and external
communications to define, optimize, maintain and ensure compliance
to enterprise work processes * Create, generate, and analyze
operational reports to assess operational performance, identify
areas for improvement, and monitor corrective action implementation
plans* Mentors and reviews work of Enterprise Operations
Coordinators and/or Interns* Ensure timely and effective execution
of all assignments* Use of multiple applications to complete daily
job duties * Perform other duties as assigned by
managementQualificationsRequired qualifications:* Bachelor's degree
in Technology, Business Administration, Health Administration, or
related field, or equivalent work experience* Minimum of 1year in
health information management or demonstrated knowledge of analysis
methodology* Experience or knowledge of health information
technology, including, but not limited to, electronic health
records (EHRs), patient care flow, and hospital computer systems*
Demonstrated prioritization and work planning experience* Clear and
concise verbal and written communication skills* Proficiency in MS
Office Suite * Expert interpersonal and customer service skills*
Track record of being a self-starter and problem solving*
Demonstrated organizational skills and strong attention to
detailPreferred qualifications:* Previous exposure to high tech,
public sector, and/or healthcare industries* Prior experience with
large scale health information technology operationsDirect
reportsN/APowered by JazzHReyNI9xrouB
Keywords: Michigan Health Information Network Shared Service, East Lansing , Enterprise Operations Analyst, Professions , East Lansing, Michigan
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