Associate Patient Care Coordinator (Part-Time) - Livonia, MI
Company: Optum
Location: Livonia
Posted on: May 19, 2025
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Job Description:
Oakland Psychological Clinic of Michigan (OPC) -is an outpatient
mental health and substance abuse clinic serving children,
adolescents, adults, couples, families, and the elderly with eight
convenient locations in Southeastern Michigan.
As an -Associate Patient Care Coordinator, you will be responsible
for providing support to clinical staff and patients. This is a
center-based front office position. You will greet patients
entering the center to check in and assist them with checking out
at the end of their visit. -
Location: -33300 5 Mile Rd. Livonia, MI
Schedule (16 hours): -2 8-hour shifts per week (likely Tuesday &
Wednesday). Schedule to be determined upon hire.
Primary Responsibilities: -
Provide reception and clerical support in the clinic's front
office
Ensure all locations are welcoming and adhere to brand
guidelines
Assist patients with the check in and check out process; review
each patient's chart prior to appointment and ensure consents and
insurance verification are complete
Collect and upload insurance cards and identification -
Assist with onboarding new patients, help patient's access patient
portal, prepare and confirm completion of paperwork, ensure
consents and insurance verification are complete
Answer incoming calls and return voicemails timely, respond to
patient questions and triage incoming requests to appropriate
departments -
Assist in updating and/or schedule existing patient appointments
and internal referrals with providers
Process payments for co-pays, deductibles, co-insurance, self-pay,
and missed appointments fees
Ensure patient inquiries are addressed quickly, including resolving
patient insurance eligibility issues
Monitor clinician/admin/OBC inbox and respond accordingly and take
necessary steps -
Schedule client appointments -
Collaborate with Patient Access Center
Assist management of provider onboarding & offboarding
Support provider ticket & claims completion
Scan mail, order supplies, report building & maintenance needs,
provide access to technicians/vendors, and assist local staff using
business equipment -
Secure patient information and maintain patient confidentiality
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear directions
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED -(or higher)
1+ years of customer service experience
1+ years of basic computer software experience
Preferred Qualifications:
Experience in a mental health or medical setting office
environment
Electronic Health Records experience -
Soft Skills:
Ability to work independently
- -
Explore opportunities at Optum Behavioral Care. -We're
revolutionizing behavioral health care delivery for individuals,
clinicians and the entire health care system. Together, we are
bringing high-end medical service, compassionate care and industry
leading solutions to our most vulnerable patient populations. Our
holistic approach addresses the physical, mental and social needs
of our patients wherever they may be - helping patients access and
navigate care anytime and anywhere. We're connecting care to create
a seamless health journey for patients across care settings. Join
our team, it's your chance to improve the lives of millions while
-Caring. Connecting. Growing together. -
- - -
The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
- - -
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
- -
- - -
UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, East Lansing , Associate Patient Care Coordinator (Part-Time) - Livonia, MI, Other , Livonia, Michigan
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