Encompass Administrator

Company: First National Bank of America
Location: East Lansing
Posted on: March 13, 2023

Job Description:

OverviewThe Encompass Administrator position is an opportunity that will leverage your in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration and customization of Ellie Mae Encompass (LOS) and its related interfaces. This growing team works closely with the with the Bank's lending divisions to design and build solutions to improve business processes, increase efficiency, and maintain compliance. In addition, this position will contribute subject matter expertise and vision for the continuous improvement of the overall Mortgage technology systems roadmap. Job Type: Full-time Location: On-site in our East Lansing, MI officeResponsibilities

• Conduct systems analysis to understand the business impact of proposed system changes, develop applicable coding, build test script documents, administer test environment, release changes, and assist in reviewing system interfaces
• Recommend procedure modifications or improvements
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
• Assist training team with maintaining updated training modules and train business units on new features
• Participate in various Encompass projects
• Participate on various Mortgage Lending purchasing duties, including software licensing costing, renewal and maintenance
• Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other Ellie Mae Network services
• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Track, route, and redirect tickets to the correct resources, including properly escalating queries to Tier II or IT Help desk as necessary
• Walk internal customers through problem solving process, provide feedback and see problems through to resolutionQualifications
  • 3+ years' experience using or supporting Encompass loan origination system preferred
  • 3 years' experience building basic knowledge with mortgage loan process, current mortgage lending laws and regulations, mortgage loan documentation loans requirements, and mortgage loan terminology
  • Capacity to build custom input forms using advance coding
  • Working knowledge of ticketing systems and remoting tools
  • Proven working experience providing first level support for employees
  • Strong client-facing and communication skills
  • Advanced troubleshooting and Multi-tasking
  • Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures
  • 3 years' experience working with Windows and hosted solutions such as Office 365Employee benefits
    • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
    • Dental - Premiums as low as $0.00
    • Vision - Low premium Plan
    • Paid Time Off (PTO)
    • 401k with employer match
    • Adjustable desks that can be raised or lowered to sit or stand First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Encompass Administrator, Other , East Lansing, Michigan