Bilingual Support Specialist
Company: First National Bank of America
Location: East Lansing
Posted on: January 23, 2023
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Job Description:
Overview:First National Bank of America is a nationwide mortgage
lender in the Non-QM segment. Our business is unique in that we
underwrite and service all of the loans we write in house. This
allows us to focus on our clients individually, customize our
guidelines on a case-by-case basis and build lasting relationships
with the people we help. Our retail loan officers are dedicated to
improving the lives of their direct clients and as a Mortgage
Specialist, you will be the first FNBA contact for those clients.
Patience, empathy, enthusiasm and exceptional bilingual
communication skills are an absolute must. In this role, you are
the front line for all new mortgage inquiries received through
multiple channels such as phone, email and request forms. You will
be responsible for uncovering client needs, building rapport and
gathering important, sensitive information to determine if a client
qualifies for our products. A successful Bilingual Mortgage
Specialist will have an optimistic outlook, enthusiastic
personality, positive attitude and thrive on being part of dynamic
team that helps individuals with home ownership. So, if you love
interacting with people on the phone, enjoy being challenged, know
how to smile and have the drive to exceed customer expectations, we
welcome you to apply to join the First National family!Job Type:
Full-timeLocation: On-site in our East Lansing, MI office Remote is
not availableResponsibilities:Manage a large volume of incoming
calls with a high level of urgency, professionalism and product
knowledge and document all customer communications
accuratelyActively collaborate and provide verbal translation to
between prospective customers and our in-house loan officers
lending team to provide an exceptional customer
experiencePerforming in a team oriented environmentDocument all
customer communications accuratelyQualifications:No mortgage
experience? No problem! We provide in-house training to all of our
Bilingual Support Specialists focused on delivering a thorough
understanding of all aspects needed to set them up for
success.Patience, empathy, enthusiasm and exceptional bilingual
Spanish communication skills are an absolute must.Customer service
experienceTime management and organizational skills to support
working in a demanding, fast-paced environmentAbility to meet goals
and objectives efficientlyAbility to learn and work with various
business softwareEmployee benefitsMedical - Multiple plans to
choose from including HSA and traditional. Premiums as low as
$0.00Dental - Premiums as low as $0.00Vision - Low premium PlanPaid
Time Off (PTO)401k with employer matchAdjustable desks that can be
raised or lowered to sit or standFirst National Bank of America
recognizes that the quality of our people is the foundation for our
success. Attracting exceptional individuals who value a challenging
work environment that rewards the contributions of its people is
the cornerstone of our hiring philosophy.Note: These statements are
intended to describe the general nature and level of work involved
for this job. It is not an exhaustive list of all responsibilities,
duties, and skills required for this job.First National Bank of
America is an Equal Opportunity Employer.
Keywords: First National Bank of America, East Lansing , Bilingual Support Specialist, Other , East Lansing, Michigan
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