Client Support Intern

Company: Farm Credit Council
Location: East Lansing
Posted on: November 14, 2022

Job Description:

About Us...



GreenStone Farm Credit Services is a $12+ billion financial services institution with over 600 employees in 35 locations throughout Michigan and northeast Wisconsin. GreenStone provides short term and long-term credit to our customers, as well as a variety of other products and services, such as crop insurance, life and disability insurance, accounting services, tax planning and preparation, and appraisals.







Position Description



We are looking for a Client Support Intern in our East Lansing, MI corporate headquarters. The internship will run approximately from May 8, 2023, through August 25, 2023. Some travel may be required.







Position Responsibilities...

• Repair, test, image and clean laptop, monitors, printers, and other related hardware.
  
  
• Install and troubleshoot software and computer peripherals.
  
  
• Establish, maintain, and continually improve customer relationships and satisfaction regarding IT customer service and support.
  
  
• Utilize a ticketing system to prioritize and work through end user issues; also, actively use and contribute to a departmental knowledge base to streamline ticket resolution.
  
  
• Instruct end users in the operation and maintenance of system's
  
  
• Any additional projects that are on-going with the team.
  
  
  
  
  
  Primary Requirements...
  
  
  
  
  • Must be pursuing a Bachelor's degree in IT related field
    
    
  • Sophomore Status or above
    
    
  • Excellent verbal and written communication skills
    
    
  • Strong knowledge in Microsoft Office products
    
    
  • Must have a 3.00 GPA or higher
    
    

Keywords: Farm Credit Council, East Lansing , Client Support Intern, Other , East Lansing, Michigan