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Insurance Specialist

Company: First National Bank of America
Location: East Lansing
Posted on: September 21, 2022

Job Description:

OverviewAt First National Bank of America, we are unusual in the way that we do business, meaning that no one else in the industry does what we do. FNBA is a nationwide leader in the non-QM mortgage segment. We underwrite and service all of the loans we originate in house which allows us to focus on our clients individually, customize our guidelines to fit the circumstances, and build lasting relationships with our clients. Here at FNBA, we set out to be an exceptional bank and practice the culture, "work hard, have fun and prosper" while consistently making effective decisions surrounding our products, our people, and our services so that we can provide an exceptional experience for our customers, in a way that adds value for everyone. As a result of First National Bank of America's success, we are growing our portfolio! First National Bank of America's Loan Servicing Team is looking for a professional, genial, and highly organized Insurance Specialist to ensure accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines. The Insurance & Escrow Analyst will work with borrowers and insurers to accurately handle our borrower's insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to multi-task and prioritize, and strong written and oral communication skills. The candidate must also enjoy working in a collaborative and supportive in-person work environment, while maintaining compliance. Job Type: Full-time Location: On-site in our East Lansing, MI office*Remote is not availableResponsibilities

  • Monitor accounts to ensure insurance requirements are met
  • Certify accurate data entry of insurance policies and changes
  • Facilitate the timely payment of insurance premiums on escrowed accounts
  • Timely placement and removal of force placed insurance in accordance to regulations.
  • Adhere to regulatory guidelines related to flood, hazard, and force-placed insurance
  • Clearly and concisely communicate with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
  • Timely follow up on customer calls, emails, and faxes
  • Verify and perform escrow setup and maintenance, escrow tracking and verification, disbursement, and escrow analysis reporting.
  • Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements.
  • Process and monitor insurance claims, handling document procurement and payouts.Qualifications
    • Engaging communication skills (telephone, e-mail, and in-person)
    • Excellent attention to detail and follow-through
    • Ability to prioritize tasks and meet deadlines
    • Proficient use of Microsoft Word, Excel, and Outlook
    • Insurance or mortgage experience beneficial, but not required
    • Bilingual communication, in Spanish or Portuguese, desired, but not requiredEmployee benefits
      • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
      • Dental - Premiums as low as $0.00
      • Vision - Low premium Plan
      • Paid Time Off (PTO)
      • 401k with employer match
      • Adjustable desks that can be raised or lowered to sit or standFirst National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Insurance Specialist, Other , East Lansing, Michigan

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