Servicing Compliance Officer

Company: First National Bank of America
Location: East Lansing
Posted on: August 7, 2022

Job Description:

OverviewFirst National Bank of America is a privately-owned national bank servicing its own portfolio of over $3B of primarily mortgage loans. We are a growing, dynamic, and profitable entrepreneurial enterprise headquartered in East Lansing Michigan. Our culture is to "work hard, have fun, and prosper" while providing an environment that offers employees an opportunity to grow both professionally and personally such that their work-lives positively enhance their overall life experiences. The Servicing Compliance Officer is an important part of First National Bank of America's loan servicing leadership team. This position provides careful analysis, advice, and counsel to Servicing Leadership to ensure compliance with all applicable federal and state laws and regulations as well as company policies and procedures while simultaneously balancing these compliance requirements with the financial and strategic objectives of our Bank. Job Type: Full-time Location: On site at our East Lansing, Michigan Office*This is not a remote positionResponsibilitiesThe duties of the position include:

• Understand and explain all applicable laws, rules, and regulations, especially those related to mortgage servicing, loan collection, default management, and servicing transfers
• Analyze current practices and processes for compliance
• Integrate all new and changed rules and regulations into the current servicing platform
• Develop and implement effective, dynamic compliance strategies that simultaneously allow for the achievement of the company's objectives
• Lead internal, self-assessment compliance reviews of Servicing
• Recommend changes to policies and procedures as necessary to senior management
• Review vendor relationships and contracts for compliance
• Review and respond promptly to any customer complaints related to servicing issues and analyze and track these complaints
• Develop responses to regulator inquiries in relevant areas
• Act as a liaison between Auditors, Regulators, the Bank's Compliance Officer, and Loan Servicing Management
• Assist Servicing leadership in maintaining and developing complete and up-to-date policies and proceduresQualificationsDemonstration of these qualities, skills, and experiences will define the ideal candidate:
  • Exceptional analytical skills
  • Legal education and/or substantial experience in mortgage servicing or lending compliance
  • Ability to build and sustain positive and effective relationships with others
  • Good and active listener
  • Effective oral and written communicator
  • Autonomous, self-starter with great drive
  • A servant's heart--that is the desire to serve rather than be served
  • Makes decisions with due consideration of moral and ethical principles
  • Motivated to achieve learning and continuous improvement
  • Thrives on a high volume, fast-paced, yet analytical work role
  • Urgency to get the job doneWork Environment:Position is in-person in a vibrant, fun, and supportive open-office environment. The ability to multitask and focus in this environment is essential. Employee benefits:
    • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
    • Dental - Premiums as low as $0.00
    • Vision - Low premium Plan
    • Paid Time Off (Flextime)
    • 401k with generous employer match
    • Adjustable desks that can be raised or lowered to sit or stand Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Servicing Compliance Officer, Other , East Lansing, Michigan