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Training Team - Mortgage Lending

Company: First National Bank of America
Location: East Lansing
Posted on: June 18, 2022

Job Description:

The Training team is responsible for educating the residential lending departments on policies, processes, and systems. These roles deliver class materials in an engaging and professional manner, evaluates participant progress, and provides appropriate coaching and feedback. The Training team is also responsible for program management, including content development and curation. These positions also include providing refresher courses as necessary, training on new rules and regulations as they develop, and fielding questions concerning policy and software system. These positions will partner closely with department leaders and subject matter experts to assess needs and develop/deploy innovative solutions using a variety of methods including learning by experience, learning through others and formal learning (virtual & in-person) to achieve maximum impact. Responsibilities

  • Provide training to new hires to properly integrate them into production as it relates to core company applications and their role.
  • Provide ongoing training on existing applications, new applications and updates as provided by leadership.
  • Regularly evaluate and improve best training practices that include, but are not limited to, eLearning (LMS modules), instructor led training (ILT) (PPT presentations) and alternative learning solutions.
  • Develop and organize training manuals, policies and procedures, multimedia visual aids and other educational materials.
  • Consult with Subject Matter Experts as needed when developing new training curriculum
  • Support departmental initiatives and identify ways to enhance training effectiveness.
  • Contribute to the overall success of the residential lending team by identifying ways to continuously improve the learning process.
  • Keep the learning management system courses up to date and trouble shoot issues with the LMS.
  • Monitor and respond to the training queue in a timely manner and solve end-user issues.
  • Keep company intranet up to date with training materials.
  • Escalates on-going training concerns to manager.
  • Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other's ideas, giving due appreciation, and bringing out the best in others.
  • Maintain up-to-date knowledge and compliance with internal policies and procedures. Understand and ensure compliance with laws, rules, and regulations affecting our institution. Qualifications
    • 3+ years' experience with mortgage lending required
    • 2+ years' experience training implementation and delivery experience both live and virtually preferred.
    • Experience working within a Loan Origination System - Encompass is preferred.
    • Expert user in Microsoft Office Suite including Power Point, Visio and Teams.
    • Knowledge of teaching and training principles, practices and procedures including individuals, groups, face-to-face and distance learning.
    • Adept at getting and maintaining attention/involvement of classroom training in both in-person and remote training.
    • Experience using Learning Management Systems to develop and/or deploy content.
    • Knowledge of principles and methods of curriculum development, training design and measurement of training effectiveness.Employee benefits
      • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
      • Dental - Premiums as low as $0.00
      • Vision - Low premium Plan
      • Paid Time Off (PTO)
      • 401k with employer match
      • Adjustable desks that can be raised or lowered to sit or standFirst National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.Job Type: Full-time Location: On-site in our East Lansing, MI office Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Training Team - Mortgage Lending, Other , East Lansing, Michigan

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