CSR (Part-Time)

Company: First National Bank of America
Location: East Lansing
Posted on: June 17, 2022

Job Description:

What you should know about the roleOur customer service representatives strive to serve our loan customers in a friendly, upbeat professional manner. A successful customer service representative will need to operate efficiently in a fast paced team environment. What you should know about First National Bank of America The word "exceptional" can mean two slightly different things: (1) "unusual or uncommon", and (2) "outstanding, remarkable, or special." We strive to fit both meanings. This is not your typical bank. At FNBA, we set out to be an exceptional bank and practice the culture, "Work hard, have fun and prosper" while consistently making good decisions surrounding our products, our people and our services so that we can provide an exceptional experience for our customers, in a way that adds value to everyone. Our success is attributed to the way our team works together, we encourage each other to grow both personally and professionally every day. As a result, you'll find a positive work environment that is remarkable and unlike any other banking services company. Responsibilities Essential Functions & Responsibilities
Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries.
Resolve our loan customers' requests timely and professionally.
Engage in outbound calls to provide exceptional service and follow up for our customers.Create and maintain appropriate customer records. Qualifications Qualifications/RequirementsActive listeningEngaging communication over the phone and in writingAbility to handle multiple priorities simultaneously and autonomouslyBasic computer skills, including Microsoft Office, Outlook, and the internetExhibit strong detail orientation The hours are 8:30 am-5:30 pm Monday through Friday with an occasional Saturday shift 9:00am-1:00pm (about 1 per month).Work Environment:
Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential. Job Type: Part-timeLocation: East Lansing, MI Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , CSR (Part-Time), Other , East Lansing, Michigan