Company: First National Bank of America
Location: East Lansing
Posted on: June 17, 2022
What you should know about the roleOur customer service
representatives strive to serve our loan customers in a friendly,
upbeat professional manner. A successful customer service
representative will need to operate efficiently in a fast paced
team environment. What you should know about First National Bank of
America The word "exceptional" can mean two slightly different
things: (1) "unusual or uncommon", and (2) "outstanding,
remarkable, or special." We strive to fit both meanings. This is
not your typical bank. At FNBA, we set out to be an exceptional
bank and practice the culture, "Work hard, have fun and prosper"
while consistently making good decisions surrounding our products,
our people and our services so that we can provide an exceptional
experience for our customers, in a way that adds value to everyone.
Our success is attributed to the way our team works together, we
encourage each other to grow both personally and professionally
every day. As a result, you'll find a positive work environment
that is remarkable and unlike any other banking services company.
Responsibilities Essential Functions & Responsibilities
Answer incoming calls and other communications from loan customers
and others, assisting them with their varied inquiries.
Resolve our loan customers' requests timely and professionally.
Engage in outbound calls to provide exceptional service and follow
up for our customers.Create and maintain appropriate customer
records. Qualifications Qualifications/RequirementsActive
listeningEngaging communication over the phone and in
writingAbility to handle multiple priorities simultaneously and
autonomouslyBasic computer skills, including Microsoft Office,
Outlook, and the internetExhibit strong detail orientation The
hours are 8:30 am-5:30 pm Monday through Friday with an occasional
Saturday shift 9:00am-1:00pm (about 1 per month).Work
Position will often be in a busy office environment. The ability to
multitask and focus in this environment is essential. Job Type:
Part-timeLocation: East Lansing, MI Note: These statements are
intended to describe the general nature and level of work involved
for this job. It is not an exhaustive list of all responsibilities,
duties, and skills required for this job. First National Bank of
America is an Equal Opportunity Employer.
Keywords: First National Bank of America, East Lansing , CSR (Part-Time), Other , East Lansing, Michigan
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