Mortgage Liaison

Company: First National Bank of America
Location: East Lansing
Posted on: January 12, 2022

Job Description:

First National Bank of America is a nationwide mortgage lender in the Non-QM segment. Our retail loan officers are dedicated to improving the lives of their direct clients and as a Mortgage Liaison, you will be the first FNBA contact for those clients. Patience, empathy, enthusiasm and exceptional communication skills are an absolute must. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. A successful Mortgage Liaison will have an optimistic outlook, enthusiastic personality, positive attitude and thrive on being part of dynamic team that helps individuals with home ownership. So, if you love interacting with people on the phone, enjoy being challenged, know how to smile and have the drive to exceed customer expectations, we welcome you to apply to join the First National family! Responsibilities

• Manage a large volume of incoming leads with a high level of urgency, professionalism and product knowledge
• Identify and assess customer needs
• Clearly understand and communicate our loan requirements
• Actively collaborate with prospective customers and our in-house loan officers to provide an exceptional customer experience
• Document all customer communications accurately and disposition each lead appropriately based on their qualifications Qualifications
  • Time management, organizational skills
  • Excellent verbal and written communication skills in both languages
  • Ability to meet goals and objectives efficiently
  • Comfortable working in a demanding, fast-paced environment
  • Goal-oriented and results-driven mindset
  • Experience in high-volume inbound calls or inside sales environment
  • Experience with the Microsoft Office Suite
  • Ability to learn and work with various business software
  • Ability to multi-task Employee benefits
    • Medical - Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
    • Dental - Premiums as low as $0.00
    • Vision - Low premium Plan
    • Paid Time Off (PTO)
    • 401k with employer match
    • Adjustable desks that can be raised or lowered to sit or stand First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. Job Type: Full-time Department: Residential Lending Location: East Lansing, MI Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job. First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Mortgage Liaison, Other , East Lansing, Michigan