Bilingual Mortgage Specialist

Company: First National Bank of America
Location: East Lansing
Posted on: November 22, 2021

Job Description:

Overview:First National Bank of America is a nationwide mortgage lender in the Non-QM segment. Our business is unique in that we underwrite and service all of the loans we write in house. This allows us to focus on our clients individually, customize our guidelines on a case-by-case basis and build lasting relationships with the people we help. Our retail loan officers are dedicated to improving the lives of their direct clients and as a Mortgage Liaison, you will be the first FNBA contact for those clients. Patience, empathy, enthusiasm and exceptional bilingual communication skills are an absolute must. In this role, you are the front line for all new mortgage inquiries received through multiple channels such as phone, email and request forms. You will be responsible for uncovering client needs, building rapport and gathering important, sensitive information to determine if a client qualifies for our products. A successful Bilingual Mortgage Liaison will have an optimistic outlook, exposure to more than one Spanish speaking community, enthusiastic personality, positive attitude and thrive on being part of dynamic team that helps individuals with home ownership. So, if you love interacting with people on the phone, enjoy being challenged, know how to smile and have the drive to exceed customer expectations, we welcome you to apply to join the First National family!Responsibilities:

• Manage a large volume of incoming leads with a high level of urgency, professionalism and product knowledge
• Identify and assess customer needs
• Clearly understand and communicate our loan requirements
• Actively collaborate with prospective customers and our in-house loan officers to provide an exceptional customer experience
• Document all customer communications accurately and disposition each lead appropriately based on their qualificationsQualifications:
  • Bilingual (Spanish/English) (oral and written)
  • Cross-cultural competence
  • Time management, organizational skills
  • Excellent verbal and written communication skills in both languages
  • Ability to meet goals and objectives efficiently
  • Comfortable working in a demanding, fast-paced environment
  • Goal-oriented and results-driven mindset
  • Experience in high-volume inbound calls or inside sales environment
  • Experience with the Microsoft Office Suite
  • Ability to learn and work with various business software
  • Ability to multi-task
  • Knowledge of real estate/mortgage lending process and terminology preferredWork Environment:Position will often be in a busy office environment. The ability to multitask and focus in this environment is essential.Job Type: Full-timeLocation: East Lansing, MINote: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.First National Bank of America is an Equal Opportunity Employer.

Keywords: First National Bank of America, East Lansing , Bilingual Mortgage Specialist, Other , East Lansing, Michigan