Frontline Product Sales & Services Agent

Company: Aspen Skiing Company
Location: East Lansing
Posted on: September 8, 2021

Job Description:

Company Description

Immediate summer start dates available!

ASC operates the on-mountain restaurants and the four mountains in the Aspen Snowmass area - Snowmass, Aspen Mountain, Aspen Highlands and Buttermilk - as well as the Five Star, Five Diamond property The Little Nell, the Limelight Hotel properties which operate in Aspen, Ketchum Idaho and Snowmass. ASC also operates the rental & retail stores of Four Mountain Sports as well as D&E and the Award-winning Ski & Snowboard Schools of Aspen Snowmass.

Job Description

The Frontline Product Sales & Services Agent sells lift access tickets and other Aspen Skiing Company products, including ski rentals, lessons and activities. This position will also assist in the delivery of Aspen Snowmass products to guests. This position could be based at any of Aspen Skiing Company’s locations.

Essential Job Functions
•    Sell and promote seasonally offered products and services to resort guests, including lift tickets, equipment rentals, lessons and activities 
•    Accept payment and make change for transactions and reconcile workstation
•    Greet and engage with guests inside and outside in varying weather conditions, assist flow through the lift access gates and protect against fraudulent pass and ticket use
•    Provide exemplary guest service at all times, adapting to and embracing variable situations, and creating positive guest experiences
•    Research, troubleshoot and solve guest ticket issues in a timely manner, while adhering to policies and procedures
•    Actively pursue ongoing training opportunities to maintain up-to-date knowledge of Aspen Skiing Company products/events, computer software, sales techniques and all current programs
•    Be educated and able to inform guests about Aspen Skiing Company’s Environment and Caring For Community Foundations
•    During build up to busy to peak season there is opportunity to assist and learn about the Group & Tour Services operation 
•    As needed assist with fulfillment of group, tour operator and guest direct orders by printing lift/rental/lesson vouchers/tickets, preparing pre-arrival packets, shipping packages and  helping with delivery directly to guest’s accommodations in Aspen and Snowmass 

Qualifications

•    US currency money handling experience required
•    Excellent English communication skills required
•    Previous Point Of Sale experience preferred 
•    High School Diploma or equivalent preferred

Additional Information

Supervision Given and Received 

Supervision given:  This position has no supervisory responsibilities. 
Supervision received: Works under direct supervision of the Ticket Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands
•    Ability to be on your feet, kneel and bend for extended periods of time  
•    Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 
•    Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? ?? 

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. 

Aspen Skiing Company / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits

Keywords: Aspen Skiing Company, East Lansing , Frontline Product Sales & Services Agent, Other , East Lansing, Michigan