Scheduling Coordinator

Company: Home Instead
Location: East Lansing
Posted on: February 21, 2021

Job Description:

SchedulerHome Instead is looking for a Scheduling Coordinator to join our dynamic team!-- The ideal candidate will be goal-oriented, eager to learn and grow with a focus on the needs of our current and future clients.Home Instead is a highly rated company that takes pride in the quality service provided and the quality staff providing the service!Please read what our clients & CAREGivers say about us, https://www.caring.com/senior-care/michigan/okemos/home-instead-senior-care-east-lansing-mi-48823 & https://www.homeinstead.com/431/home-care-services/experienced-caregivers/reviews--The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.-- The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.--Primary Responsibilities:---------- ----------------------------------------------------------------------------------------------------------------------------------------------

• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate and log all client and CAREGiver activity utilizing the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Maintain regular attendance at the office to execute job responsibilitiesEducation/Experience Requirements:
  • Bachelors Degree or the equivalent
  • Three--years of--related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver's license----Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, East Lansing , Scheduling Coordinator, Other , East Lansing, Michigan