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Network Support Specialist

Company: Michigan Education Association
Location: East Lansing
Posted on: February 14, 2020

Job Description:

BASIC PERFORMANCE EXPECTATIONS: This job involves administering third-party application software for multi-user access; administering access to the network via Active Directory; configuring and administering virtual and physical computers attached to the network for optimal performance; and administering security aspects, such passwords and virus protection. Duties include the support of Active Directory user creation & administration, Email configuration & administration via Exchange 2016, VMware virtual desktop configurations, SCCM for desktop patching, Antivirus systems, Password management tools, and Privileged Access Management. The position requires keeping up with new developments in the field of networking and integration, particularly as they affect the role of network support specialist. This job requires the ability to establish and maintain effective working relationships with staff, management, users, and third-party vendors. Day-to-day activities include heavy interaction with end-users. ASSIGNED DUTIES: Ensure the proper performance of all components of the network systems including administering software and hardware on the networks. Maintain file, print, e-mail, web, remote access packages. Administer security for access to the network by users. Receive and handle service calls from end users. Work with end users to resolve operational problems and follow up with vendors to ensure prompt problem resolution when needed. Learn and follow a prescribed support methodology and escalation procedures. Administer the production environments of the network systems, including managing any changes to production using version control and performing various production procedures required for the network to operate. Help maintain documentation of network and related systems such as development of systems diagrams, and administration and user manuals. Maintain a current level of understanding on technology as it pertains to communications and new technologies. Read trade journals, attend user group meetings, special seminars and trade shows, and training and classes provided by various organizations. Perform other job-related duties as assigned from time to time. MINIMUM REQUIREMENTS: Associate degree in an information technology related field with three years recent experience or graduation from a standard high school or vocational school and five years recent experience. Experience and training which provide the following abilities, skills, and knowledge: Knowledge to understand the workings of networks, shared devices, and connectivity of personal computers or networks to host computers; Ability to manage multiple priorities that are time sensitive; Ability to function with minimal supervision; Ability to communicate tactfully, courteously, and effectively; Ability to work flexible hours including after-hours support and being on-call; Ability to travel - which may involve a number of consecutive overnights out of town. - provided by Dice

Keywords: Michigan Education Association, East Lansing , Network Support Specialist, Other , East Lansing, Michigan

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