Classroom Support Analyst - Information Technology Professional

Company: Michigan State University
Location: East Lansing
Posted on: June 15, 2022

Job Description:

Job postingsClassroom Support Analyst - Information Technology Professional Share this:+ + + + + - More (http://www.addthis.com/bookmark.php?v=250=pageup) Back to search results Apply now Job no: 785612 Work type: Support Staff Pay Grade:11Major Administrative Unit / College:Information Technology ServicesDepartment:Msu It Educational Technology 40000422Sub Area:AP- ProfessionalsSalary:Salary Commensurate with ExperienceLocation: East Lansing Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%) Working/Functional TitleClassroom Support AnalystPosition SummaryThe Digital Classroom Services (DCS) team is responsible for supporting classroom related devices across MSU's Campus including usage questions and physical device troubleshooting. DCS is also responsible for event A/V provisioning and support, including possible weekend work. Much of DCS support requires commuting across campus, sometimes with significant IT assets.Reporting to the DCS Manager, the Digital Classroom Support Analyst will provide operational excellence for the Digital Classroom Services team (DCS) function responsible for classroom technology support. This may include working with university stakeholders to design, purchase, configure, and distribute IT assets to meet business objectives throughout campus; providing DCS user support on an as-needed basis as requests/issues/problems are reported; and/or support classroom lecture recording activities. In some locations, DCS staff provide computer and laptop support (Desktop Support).Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state's capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as 49,695 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.Unit Specific Education/Experience/SkillsKnowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associate's Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.Desired QualificationsAbility to isolate, analyze, describe, and resolve complex issues. Strong reasoning and problem-solving skills. Ability to complete tasks on a timeline. Good communication skills.Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Required Application MaterialsResume and Cover LetterTogether-we-will StatementThe university is requiring all MSU students, faculty and staff to be vaccinated against COVID-19 with limited exceptions. Learn more at:https://msu.edu/together-we-will/Special InstructionsThree professional references knowledgeable of your workWork HoursSTANDARD 8-5Websitehttps://tech.msu.eduSummary of Physical DemandsThis position involves lifting, carrying, pushing/pulling and climbing.Summary of Health RisksThis position involves driving a university vehicle that does not require a commercial driver's license but does require medical certification.Bidding eligibility ends 6/14, 11:55 PMAdvertised: Jun 8, 2022 Eastern Daylight Time

Keywords: Michigan State University, East Lansing , Classroom Support Analyst - Information Technology Professional, IT / Software / Systems , East Lansing, Michigan