MACR - HEAD BARISTA

Company: Sparrow Health System
Location: East Lansing
Posted on: March 16, 2023

Job Description:

Job Opportunity





Job ID:37179 Positions Location: East Lansing, MI Job Description General Purpose Under the supervisor of
Description:

Positions Location: East Lansing, MI


Job Description

General Purpose
Under the supervisor of the MACR Manager, the Head Barista is responsible for managing all the operational aspects for the Starbucks when regular management isn't available. They also provide quality food service to members and guests of the Michigan Athletic Club and ensure their shift is doing the same.
Essential Duties

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• Open and close the Starbucks on time as appropriate.
  
• Ensure security of the Starbucks including, but not limited to, making sure exit doors are secure and that access to the Starbucks is only through known designated areas (entry through club and outside entry).
  
• Ensure that all Baristas are on site and prepared for work. Work back directly with the MACR Manager to provide recognition, address performance issue, or find solutions for staffing shortages.
  
• Provide and/or support all teams to provide the highest levels of customer service.
  
• Inspect and coordinate building maintenance items reported on shift. Work with Environmental Services and Maintenance Departments to address issues beyond capabilities.
  
• Conduct all POS procedures including nightly cash-outs, drawer exchange, change-out and other related duties.
  
• Attendance to all Sparrow and/or MACR meetings and trainings is required.
  
• Assists in the preparation, sale and distribution of food and beverage items at all MAC sites with the emphasis on Starbucks.
  
• Stocks, sorts, and puts away food, supplies, dishes, and other items used by the department.
  
• Performs accurate cash handling functions as assigned.
  
• Ensures accurate charging for all items, for every guest, for every transaction.
  
• Cleans and sanitizes equipment, work, and storage areas thoroughly and accurately.
  
• Disposes of trash, refuse and recycling.
  
• Maintains standards for quality, safety, sanitation, and communication
  
• Adheres to all safety practices and procedures.
  
• Engages in positive and proactive communication with co-workers, guests, patients, and other Caregivers.
  
• Contributes to and supports Goals and Objectives of the MACR and the Health System.
  
• Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
  
• Demonstrates and encourages exceptional customer service.
  
• Adheres to the established dress code and standards for personal appearance and hygiene.
  
  
  
  
  
  
  Job Requirements
  
  
  
  General Requirements
  * ServSafe Certification preferred
  
  
  Work Experience
  * Minimum of one year of customer service experience * Previous food service experience preferred * Previous Starbucks experience preferred
  
  
  Education
  * High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
  
  
  Specialized Knowledge and Skills
  * Excellent communication skills * Outgoing personality and excellent interpersonal skills * Ability to function as part of a team * Ability to work independently. * Demonstrated high standard of service skills, self-motivation, problem solving and time management. * Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers. * Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision. * Demonstrated written, verbal and communication skills. * Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality. * Proactive approach to problem solving. * Willingness to take ownership of projects and assignments. * Ability to maintain composure when busy and during times of increased stress. * Attention to detail. * Demonstrated ability to listen, take direction and respond productively to constructive criticism. * Customer service training preferred
  
  
  
  
  
  
  Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
  
  Job Family
  Service/Support/Skilled Maintenance
  Requirements:
  
  
  
  Shift
  Variable
  
  
  Degree Type / Education Level
  High School / GED
  
  
  Status
  Per Diem
  
  
  Facility
  Michigan Athletic Club Restaurant
  
  
  Experience Level
  New Grad
  
  
  
  
  
  

Keywords: Sparrow Health System, East Lansing , MACR - HEAD BARISTA, Hospitality & Tourism , East Lansing, Michigan