Head of Care Management Operations

Company: HarmonyCares
Location: Grand Rapids
Posted on: May 2, 2025

Job Description:

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice, and Grace Hospice.
-
Our Mission - To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.
-
Our Shared Vision - Every patient deserves access to quality healthcare.
-
Our Values - The way we care is our legacy. Empower and support each other.
Health, Dental, Vision, Disability & Life Insurance, and much more
-401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Home Hospice locations in 7 states
- The Manager - Clinical Operations is a qualified Registered Nurse and is an employee of the Agency. The Manager - Clinical Operations participates in all activities related to the professional services provided, including establishing criteria on qualifications and assignment of clinical personnel. As a Manager - Clinical Operations you will:
Monitor to ensure coordination and follow-through is complete for all referrals to the hospice program
Assist in the coordination and assignment of all newly admitted hospice patients to the appropriate team and/or disciplines
Serves as member of IDT committee and participates in all IDT meetings in which admissions, certifications, recertification's and medical management of the patients are discussed
Consults with the Hospice Medical Director in matters relating to patient care services
Participating in routine visits and admissions of patients in times of high census or low staff availability
Selects and maintains a qualified, well-organized staff to provide care for the needs of the patients
RN's, LPN's, Medical Social Workers, Chaplin's, and Hospice Aides
Establishes staffing patterns, which reflect the quality and quantity of various professional personnel necessary to plan, provide, and supervise the care rendered to patients and families
Two years or more of supervisory and/or administrative experience managing clinical teams
-5 or more years of nursing experience
- Demonstrates a broad base knowledge of community health nursing and competent clinical skills
- Ability to be available in person or telephonically to assist with after-hours administrative on call responsibilities
- Proficient Computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
- Ability to travel (up to 25% or as needed)

Certified Hospice and Palliative Nursing
Previous experience with Electronic Medical Records
Hospice experience
Previous experience in handling new hospice referrals from first contact through admission
A working knowledge of Community Health Accreditation Program (CHAP) on Accreditation, Quality Assurance, and Hospice Knowledge
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.

Keywords: HarmonyCares, East Lansing , Head of Care Management Operations, Executive , Grand Rapids, Michigan