ARO Dealer Advisor – Activation & Guarantee Specialist

Company: Stellantis
Location: Auburn Hills
Posted on: April 2, 2026

Job Description:

There are 2800 dealers enrolled in ARO. The ARO Dealer Advisor - Activation & Guarantee S pecialist provides frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to dealer onboarding, DMS validation, and guaranteed inventory management. This role ensures new dealerships are successfully activated in the ARO environment, validates proper system connectivity, coordinates Initial Order of Parts (IOP) processing when applicable, and manages the reinstatement or manual addition of guarantees for eligible parts. Key Responsibilities: ARO Dealer Support Provide daily support to dealers regarding ARO navigation, BSL approvals, order generation behavior, and OSF improvement opportunities. Troubleshoot ARO system behaviors and assist dealers in understanding stocking logic and replenishment routines. Support ongoing dealer engagement and performance improvement. New Dealer Activation ( Specialist Responsibility) Coordinate and execute the activation of new dealers into the ARO application. Validate DMS connections to ensure required Inventory, Sales, and 5300 data files are transmitting correctly. Notify the broader team when new dealers require ARO system training for the upcoming week. Serve as the main point of contact for onboarding steps and readiness checks. Initial Order of Parts (IOP) Coordination Support and coordinate IOP orders for new dealerships when applicable. Ensure eligibility, timing, and system requirements are met for generating or correcting IOP orders. Work with internal groups to resolve discrepancies or delays in IOP processing. Guarantee Management (S pecialist Responsibility) Add or reinstate ARO guarantees on parts when system discrepancies occur, or goodwill adjustments are warranted . Validate eligibility and ensure proper alignment with ARO policies. Monitor trends in guaranteed part corrections and communicate root causes. Cross Functional Collaboration Partner with DSP teams, ICT, Product, Operations, and internal RIM groups to resolve onboarding or guarantee related issues. Provide status updates to leadership and the dealer support team. Participate in continuous improvement discussions for onboarding and guarantee processes. Our Benefits - Designed with You in Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17 paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We help you plan for the future with: An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters. Company Vehicle Lease Program Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

Keywords: Stellantis, East Lansing , ARO Dealer Advisor – Activation & Guarantee Specialist, Customer Service & Call Center , Auburn Hills, Michigan