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Part-Time Financial Services Representative

Company: Michigan State University Federal Credit Union
Location: East Lansing
Posted on: September 12, 2018

Job Description:

Essential Duties and ResponsibilitiesBranch Employees

  • Assist members in a friendly, professional manner, and support the Credit Union's mission statement
  • Demonstrate flexibility and a positive attitude when faced with complex situations
  • Analyze, research and resolve problems and discrepancies
  • Use knowledge and judgment to protect members and the Credit Union from loss
  • Understand and comply with federal and other regulations relating to financial products and services as well as MSUFCU policies and procedures and regulations pertaining to the Bank Secrecy Act
  • Follow safety and security procedures regarding robbery and emergency situations, third party access to secure areas, and communicate suspicious activity to management.
  • Participate in training activities to ensure compliance with Credit Union policies, state and federal regulations
  • Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge
  • Actively participate in Credit Union initiatives and promotions and achieve assigned financial service goals
  • Take on risk and utilize lending and disbursal limits commensurate with level
  • Counsel current and prospective members about Credit Union products and services
  • Perform other duties and assist fellow employees, as assignedFinancial Services Representative I:
    • Process basic member transactions and maintain a balanced cash drawer; utilize proper cash handling procedures
    • Complete member requests and transactions with accuracy
    • Establish relationships with members and seek opportunities to offer products and services
    • Record detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member service
    • Manage the traffic flow of members with a sense of urgency to provide minimal wait times
    • Answer calls in a timely and professional manner
    • All of the Branch Employees duties and responsibilitiesFinancial Services Representative II:
      • Develop a basic knowledge of consumer loans, new account applications, IRAs, and specialty accounts with support from others
      • Process new account applications and offer additional products and services
      • Interview members and ask detailed questions to offer solutions that balance member needs with Credit Union risk
      • Communicate with members through the new account onboarding process and actively follow up to secure loan funding and discuss additional products and services
      • Document new account and loan applications using detailed notes to support a recommendation
      • Assist members by phone in a friendly and professional manner
      • Demonstrate accuracy to ensure member satisfaction
      • Troubleshoot and resolve issues with recyclers and coin machines
      • All of the All Branch Employees and FSR I duties and responsibilitiesLoan Officer I:
        • Take ownership of complex transactions with confidence, knowledge, and creativity
        • Approve and process consumer loans, new accounts, IRAs, and specialty accounts independently while making recommendations for counteroffer or denial
        • Provide financial education to assist members with solutions to achieve their financial goals
        • All of the All Branch Employees, FSR I, and FSR II duties and responsibilitiesLoan Officer II:
          • Become a known resource throughout the branch by assisting members and coworkers with greater depth of knowledge of products, services, and procedures including IRAs and specialty accounts
          • Develop basic knowledge to process, review, and close home equity loans
          • Provide signature guarantee services and ensure requests have all required documentation
          • Review member applications and provide decision-making assistance to coworkers
          • Share knowledge and present ideas gained from opportunities such as collaborative groups, committees, and department shadows
          • All of the All Branch Employees, FSR I, FSR II, and Loan Officer I duties and responsibilitiesLoan Officer III:
            • Process, approve, and close home equity loans independently
            • Assist members and coworkers with greater depth of knowledge of products, services, and procedures, becoming a known resource throughout the branches
            • Assist with training others in the branch
            • Recognize and seek opportunities to assist others with complex issues
            • Develop, monitor, and garner participation for branch promotions to support Credit Union goals
            • Lead and actively support others through trainings, promotions, decision-making, and risk assessment
            • Identify opportunities and make suggestions for process improvements
            • Support Credit Union direction while helping others understand the purpose
            • Engage and motivate peers in achieving personal and branch goals with a supportive strategy
            • Act as in-charge person within the branch in the absence of management
            • All of the All Branch Employees, FSR I, FSR II, Loan Officer I, and Loan Officer II duties and responsibilitiesSenior Loan Officer:
              • Apply and share advanced knowledge of consumer loans, new accounts, and specialty accounts independently while actively mentoring others to do the same
              • Assist members and coworkers with greater depth of knowledge of products, services, and procedures, being a known resource throughout the Credit Union
              • Assume risk and utilize lending limits commensurate with level while actively guiding coworkers in decision-making
              • Handle member complaints and take appropriate action to resolve them
              • All of the All Branch Employees, FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III duties and responsibilitiesKnowledge, Skills, and Abilities RequiredFinancial Services Representative:
                • Effective communication skills
                • Interpersonal skills
                • Analytical skills
                • Typing skills with emphasis on accuracy
                • Math and general clerical aptitude
                • Sales skills
                • Ability to multitask and prioritize
                • Attention to detail
                • Possess knowledge of Credit Union systems, products, services and procedures
                • Reliability and dependability
                • Conflict resolution skills
                • Completion or pursuit of Bachelor's degree preferredFinancial Services Representative II:
                  • Advanced sales skills with the ability to demonstrate these skills to others
                  • Functional knowledge of Credit Union systems, products, services and procedures
                  • Develop an understanding of risk management
                  • All of the FSR I knowledge, skills, and abilities
                  • Knowledge of credit reports, interviewing and information gathering for underwriting decisions, Credit Union lending policy and guidelines, and state and federal regulationsLoan Officer I:
                    • Advanced analytical skills
                    • Strong sales skills with the ability to develop these skills in others
                    • Possess an understanding of risk management
                    • Advanced knowledge of Credit Union systems, products, services and procedures
                    • All of the FSR I and FSR II knowledge, skills, and abilitiesLoan Officer II:
                      • High level of sales skills with the ability to develop these skills in others
                      • Comprehensive knowledge of Credit Union systems, products, services and procedures
                      • Leadership skills to mentor and train others
                      • Demonstrate independent thinking and an understanding of risk management
                      • Work independently and meet deadlines with minimal supervision
                      • All of the FSR I, FSR II, and Loan Officer I knowledge, skills, and abilitiesLoan Officer III:
                        • Ability to work and effectively collaborate in a group setting
                        • Proven ability to make complex decisions and mentor others to do the same
                        • Demonstrate the ability to motivate and influence others
                        • Expert knowledge of credit reports, interviewing and information gathering for underwriting decisions, and a proven history of good lending and member service decisions
                        • Ability to handle and resolve conflict
                        • Leadership skills to maintain branch operations in the absence of management
                        • Ability to present information effectively to the branch employees and others
                        • All of the FSR I, FSR II, Loan Officer I, and Loan Officer II knowledge, skills, and abilitiesSenior Loan Officer:
                          • Contribute to employee development and culture throughout the branch network
                          • Ability to apply holistic understanding of credit union strategies and overarching vision
                          • All of the FSR I, FSR II, Loan Officer I, Loan Officer II, and Loan Officer III knowledge, skills, and abilitiesPhysical Demands and Work Environment
                            • Required to sit, stand, walk; talk and hear; and interact with office equipment.
                            • Ability to lift up to 50 pounds.
                            • Normal office environment where there is minimal discomfort due to temperature, dust, noise and other factors.
                            • Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure.

                              Keywords: Michigan State University Federal Credit Union, East Lansing, Part-Time Financial Services Representative, Accounting, Auditing, East Lansing, Michigan

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